wavelength FAQ Here's you'll find a list of frequently asked questions about wavelength and the Houston Symphony concert experience. If you have a question that's not listed here, feel free to contact us. Questions about wavelength What is wavelength? What's the catch? Do I have to be a student? Do I have to wait until the day of the concert to buy my ticket? Where will I be sitting? Can I bring a date (or a friend)? Does my guest have to be 18-29? Are all Houston Symphony performances available for wavelength? Does the Houston Symphony or wavelength offer refunds or exchanges? How do I register? Can I update my account info? Do I have to get my wavelength card before I can get tickets? Do I have to have a credit card to buy tickets? Do I have to show a proof-of-age ID card? Questions about the HS concert experience Where does the Houston Symphony perform? How do I get there? Is there parking nearby? When should I arrive? What should I wear? Can I take photographs? What about cellular phones? When do I applaud? What if I need to cough? How long is a HS performance? What about special needs services? Are refreshments available during the concerts? What is wavelength? It's a way for you to connect to classical music and the Houston Symphony. Anyone between the ages of 18 to 29 is eligible to buy tickets to Houston Symphony concerts at just $8 per ticket. What's the catch? There is no catch. wavelength is for young people who want to take in some live classical music. We've just made it easier - one could say we've made it irresistible. Do I have to be a student? No. Anyone between the ages of 18 to 29 is eligible. Do I have to wait until the day of the concert to buy my ticket? No. wavelength tickets are usually available about 2 weeks before a performance, so keep checking the website to see what's on sale. - top - Where will I be sitting? Seats will be reserved for wavelength cardholders in great areas of the house - rear orchestra and mezzanine levels. Can I bring a date (or a friend)? Yes. A wavelength card entitles you to purchase a pair of tickets to each performance. Does my guest have to be 18-29? No. Your guest may be of any age. Are all HS performances available for wavelength? wavelength is based on availability and we may not have it for each performance. Initially, approximately one concert per month will be available. - top - Does the Houston Symphony or wavelength offer refunds or exchanges? All ticket sales for the Houston Symphony and wavelength are final. There are no refunds, exchanges or cancellations on any tickets purchased. How do I sign up? Click here to sign up for wavelength. You can also call our Customer Service Center at (713) 224-7575 or visit the Houston Symphony Customer Service Center (615 Louisiana). Can I update my account info? Yes. If you are a registered user and need to make a change to your current email and/or mailing address, or you would like to change your e-mail preferences, please call our Customer Service Center at (714) 224-7575. - top - Do I have to get my wavelength card before I can get tickets? You have to register before you can take advantage of the $8 price, but you don't need the actual card. You can register on-line and buy tickets at the same time, then grab a wavelength card from the Jones Hall Box Office when picking your tickets up. Do I have to have a credit card to buy tickets? You need a credit card to buy tickets on-line or over the phone. If you buy your tickets in person at Customer Service or the Jones Hall Box Office, you can pay by cash or credit card. The Customer Service Center is open 10 to 6, Monday to Saturday and is located at 615 Louisiana. Tickets can be purchased the night of the performance by visiting the street level box office (at 615 Louisiana) an hour and a half before the performance. Do I have to show a proof-of-age ID card? Yes. You need to show your proof-of-age ID and your wavelength card every time you pick up your concert tickets. Acceptable forms of ID: Driver’s License Passport International Student Identity Card Acceptable Combinations of ID: High school student photo ID with birth certificate Post-secondary photo ID with birth certificate Any photo ID with birth certificate (eg. TTC Card) Unacceptable forms of ID: Provincial Health Care Card Birth certificate (with no other ID) Student card with no birthdate (with no other ID) - top - Where does the Houston Symphony perform? The HS's main performance venue is Jones Hall, located at 615 Louisiana (Capitol at Louisiana in downtown Houston) in the heart of downtown Houston's Theater District. How do I get there? The main theatre entrance to Jones Hall is located in downtown Houston at the corner of Capitol and Louisiana. Jones Hall is located at 615 Louisiana St, Houston TX 77002. Click here to see a map. Is there parking nearby? Visitors to Jones Hall may find street parking, or may choose to park in the Theater District parking garages for $6.00. Click here for a PDF map of available Theater District parking garages. - top - When should I arrive? wavelength tickets must be picked up on the day of the performance at the pick-up table next to the street level box office. Look for the wavelength sign. Performance Time Tickets available for pickup     8:00 pm between 6:30 pm and 8:00 pm In the interest of all patrons and performers, and to minimize any distractions, latecomers will be admitted at "late call," a break in the concert determined by the conductor. If you leave the auditorium during a performance you will be re-admitted only at a suitable break in the performance. What should I wear? There is no dress code. Anything that makes you feel comfortable is fine. Most people wear business clothes or slightly dressy casual clothes, but you'll see everything from khakis to cocktail dresses. - top - Can I take photographs? Cameras and other recording devices are not permitted in the auditorium. What about cellular phones? Take a break from the outside world. Please be sure to turn off your cell phones, pagers and all other audible electronic devices (including watch alarms), before the concert begins. When do I applaud? Most artists appreciate applause at any time during a performance. Until the late nineteenth century and even into the twentieth-century, it was customary for audiences to applaud at the end of every section of a given piece, and some movements were even given an immediate encore if the applause was great enough. Modern audiences, however, tend to wait until the end of an entire piece to clap. Why? Holding applause between movements is considered to be respectful to the performers' concentration and mindful of musical continuity. The conductor will signal when a piece is over putting his or her arms down and turning to the audience. - top - What if I need to cough? Everyone gets the urge to cough now and then. The less worried you are about coughing, the less likely you are to feel the urge! So chances are you'll feel less need to cough if you are prepared: If you have a cold, then take some cough medicine in advance and bring unwrapped lozenges with you. Have a few handy when the music begins. Try to "bury" your cough in a loud passage of music. If this is impossible and you begin to cough a lot, then it's perfectly acceptable and appropriate to quietly exit the concert hall. The ushers will tell you when you are able to re-enter the concert. - top - How long are Houston Symphony performances? Performance length varies, but a typical Houston Symphony performance runs approximately two hours with one intermission. What about special needs services? Jones Hall is wheelchair accessible. If you or your guest require wheelchair accessible seating, please call our Customer Service Center to purchase your tickets. Special arrangements can be made for the hearing impaired for most performances. Please consult an usher when you arrive at a performance. Are refreshments available during the concerts? Beverages and light snacks are available for purchase before the show and during intermission, from the bar and concession areas. Food and beverages are not permitted in the auditorium. - top -